Privacy Policy
Short version: We handle your personal data in full compliance with the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and other relevant legislation. This policy explains what personal data we collect, why we process it, how long we keep it, and your rights.
Long version
In this document, “we” refers to our company and representatives. “You” refers to visitors to our website and our customers. We aim for clear, lawful processing and secure storage of personal data.
Who is responsible for your data?
Our data protection officer is responsible for ensuring your data is handled securely and lawfully. You can find contact details for the data protection officer on our contact page. The data protection officer manages access, retention and compliance with GDPR and other data protection laws.
Why we process and store your data
We process personal data to provide our services, respond to enquiries, manage bookings and fulfil orders. Processing enables:
- Service delivery and customer support
- Order fulfilment and billing
- Tax, insurance and legal compliance
- Fraud prevention and security
What personal data we collect
We only collect data you give us or data necessary to run our services. Typical data includes:
- Name and contact details (email, phone, address)
- Order and transaction information
- IP address and technical data from your browser
- Communications you send us, including messages via social media platforms
How long we keep your data
We retain personal data for the period required by tax and insurance regulations and for legitimate business needs. After that period your data will be anonymised unless you have explicitly opted in to receive ongoing communications from us.
Who has access to your data
Access is limited to the data protection officer and authorised staff. Some third-party providers also store copies of data to enable services. Examples include:
- Website provider Booking Online Ltd
- Email provider Fastmail
- Social media platforms if you contact us via those channels
We do not sell or provide your personal data to third parties for their marketing purposes.
When we may share your data
We may disclose personal data when legally required or to protect our rights. Examples include:
- Insurance claims and investigations
- Tax audits and regulatory requests
- Cases of suspected fraud or illegal activity
Your rights
- Right of access: You can request a copy of the personal data we hold about you.
- Right to deletion: You may request deletion of your personal data, subject to legal retention requirements for tax and insurance.
- Marketing preferences: Opt out or manage preferences via the unsubscribe link in our emails or by contacting us directly.
Cookies and tracking
Our website uses cookies to allow ordering, maintain sessions, and improve performance. These cookies are temporary and do not personally identify visitors. Third parties, such as Google Analytics, may also set cookies. Third parties operate under their own cookie and privacy policies.
Complaints
If you have concerns about our handling of your personal data and we cannot resolve them, you may contact the Information Commissioner’s Office (ICO), the UK authority for data protection.