Privacy Policy — Pie & Kels Ltd 🔒
Summary: This privacy policy explains how Pie & Kels Ltd handles personal data for Nottingham Bouncy Castle Hire, Nottingham combo slide castle hire, and Nottingham soft play hire. It covers what we collect, how we use it, how we protect it, and your rights. This policy applies to bookings, enquiries, deliveries, and online interactions for customers in Nottingham, Derby, and Mansfield. 🏰📍
Main Services: Nottingham Bouncy Castle Hire 🎉
We operate primarily as a Nottingham Bouncy Castle Hire provider. Our services include bouncy castles, combo slide castles, and soft play hire for private and public events. This section clarifies data needs tied to those services.
Data We Collect 🔎
- Contact information: name, phone, email, address for delivery and invoicing.
- Booking details: event date, venue address, equipment requested, special requirements.
- Payment information: transaction records, invoicing details (payment processors handle card data).
- Online data: IP address, browser type, device information, analytics and cookies.
- Optional information: photos or feedback provided after events.
How We Use Personal Data ⚙️
- To confirm and fulfil bookings for Nottingham Bouncy Castle Hire and related services.
- To schedule deliveries and returns in Nottingham, Derby, and Mansfield.
- To process payments and issue receipts and invoices.
- To communicate updates, safety guidance, and booking reminders.
- To improve services using anonymous analytics and feedback.
Cookies and Tracking 🍪
We use cookies and tracking tools to enhance website performance and user experience. Cookies may record session activity, preferences, and analytics. You can manage cookie settings via your browser. Analytics data is aggregated and does not identify individuals.
Data Sharing and Third Parties 🤝
We share personal data only when necessary:
- With delivery personnel and staff to fulfill bookings.
- With trusted payment processors to handle transactions.
- With legal or regulatory bodies if required by law.
Data Security 🔐
We implement reasonable technical and organizational measures to protect personal data. Access is limited to authorised staff. While we strive to protect data, no online transmission is 100% secure. We review security practices regularly.
Your Rights ⚖️
- Right to access personal data held about you.
- Right to request correction or deletion of inaccurate data.
- Right to object to certain processing or request restriction.
- Right to withdraw consent for direct marketing where applicable.
Data Retention ⏳
We retain personal data only as long as necessary for bookings, legal obligations, and legitimate business needs. Transaction records are kept for accounting and tax purposes in line with applicable law.
Policy Updates and Contact 📣
We may update this policy to reflect legal or operational changes. The latest policy is published on our website. Contact details for privacy inquiries are available via the company’s official contact page for specific requests or complaints.